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Thursday, December 02, 2021

Inmate Visitation


In an effort to help with family reintegration the Douglas County Correctional Facility provides inmates with the opportunity to visit with family and friends.


All visits will be scheduled based on policies for visitation as set forth by the Douglas County Sheriff's Office.


Registration is mandatory in order to participate in a visitation session with an inmate at this facility:

  • Registration online/home can be completed by visiting ICSolutions.com
  • Registration kiosk are available to the public and professional staff in the lobby of the Douglas County Sheriff's Office Correctional Facility
  • All visitors must preregister to visit an inmate
  • Registration must be completed 24 hours prior to the visit
  • Information gathered during registration:
    • Allows the visitation system to recognize your rights as a visitor at this facility
    • Ensures the visitors are authorized to participate in a visit and have been approved by the facility for future visits

The Visitation Scheduling process will:

  • Ensure that Video visitation equipment is available for your visit
  • That only approved people can visit with an inmate at this facility

 Visitor Registration Instruction Guide:

  • From Internet device go to ICSolutions.com
  • Log into your ICSolutions Pre-Paid Account or click enter your information and create an account
  • Select the option to register for video
  • Enter the facility name
  • Enter the inmates last name or ID number
  • Select your relationship to the inmate
  • Fill in the required fields to complete your profile
  • Click register
  • Click Done
  • Visitation System Visitor Scheduling Instructions Guide
  • Log into your ICSolutions Pre-Paid Account
  • Click Schedule New Visit
  • Enter the facility name
  • Read the rules and Click Agree to continue
  • Enter inmate name or ID number
  • Select the location you will visit from
  • Select an available date
  • Select an available time slot
  • Click Done
  • Confirm all Information is Correct
  • Click Confirm
  • Click Done

Your visits will be displayed on the home screen of your account.

To cancel your visit Click Cancel.

 Home Video Visits:

  •  Once you have completed registration you can continue on to schedule visits.
  • If you are planning on visiting from home, you will need to confirm that you have sufficient funds in your Pre-Paid account (Off-site Visits cost $3.00 for a 30minute visit) in order to schedule a visit.
  • If you need to add funds simply click the “Fund” button visit.
  • Next select the payment method
  • Enter Payment amount.

 Visitation Rules:

  • Children up to 17 years of age must have a parent or guardian present during visitation.
  • Visitation dates and times are subject to change or cancellation without notice if situations arise that compromise the safety and/or security of the facility, staff, inmates and/or visitors.
  • Visitors will be allowed to log into the visitation system within 5 minutes before starting of the visitation.
  • Visitors that log into the visit after 10 minutes will be cancelled and funds will not be refunded to the visitor.
  • All visitors must behave in a responsible manner.

Visitation may be denied, cancelled and/or suspended if the visitor:

  • Visitor wearing clothing deemed inappropriate
  • Uses obscene or profane language
  • Is under the influence of alcohol and/or drugs
  • Visitor on a No-Contact list or Witness/Victim list.
  • Creating and using false accounts to visit with inmates.